2024 FORUM Innovation Award Winner
Agilious is excited to announce that our Foreign Inspection Planning and Scheduling System (FIPSS) project for the U.S. Food and Drug Administration (FDA) was selected as a 2024 FORUM…
Is your CX Strategy Truly Customer Centric?
Customer Experience (CX) is front and center these days in the federal government. Why, you may wonder? Before we answer this question, let us understand what is CX in the…
Organizational Agility: The Key to Accelerating Innovation in Federal Health IT
HHS’ 2022-2026 Strategic Plan states: “HHS supports strategies to reduce costs, improve quality of healthcare services, and ensure access to safe medical devices and drugs for everyone.” Organizational agility…
Transforming Customer Experience in Federal Health IT with Equity-Centered Design
In an era where technology shapes much of our healthcare experience, the importance of Equity-Centered Design (ECD) in federal Health IT initiatives cannot be overstated. This approach is pivotal in…
Agilious Customer Experience (CX) Framework Helps Create a CX Strategy That is Aligned With a Government Agency’s Mission
What truly makes for a good customer experience? Speed. Convenience. Consistency. Friendliness. And human touch—that is, creating real connections by making technology feel more human and giving the American public…